I mentioned yesterday that I did a bit a shopping during the last week to get the girls ready for school. One store in particular is on my mind because of this series of events that occurred during the 10 minutes we were there.
As we walked in and began browsing, the two sales people behind the desk were discussing the work ethic of a third co-worker. A young woman walked in and asked for an application. One of the employees handed her a blank application and asked, “Would you like to see the manager?” The woman agreed, so the employee walked to the back room to tell her manager that someone was applying for a job and would like to see her. The manager, clearly agitated, asked, “Did she ask to see me?” She walked out front and met the applicant, and both were participants in an awkward conversation. Afterward, the applicant left, the manager returned to the back room, and the two employees began to discuss the physical attributes of the young woman who had just applied. And then they proceeded to discuss their plans for the evening.
10 minutes. We were there for 10 minutes.
Today, take half of that time to remind your staff: We can hear you.
If you are working the floor, we can hear you. If you are in the back room, we can hear you. If you are on the phone, we can hear you.