Paul Downs: The Customer is Not Always Right
We’re continuing our series with guest writer, Paul Downs, author of the forthcoming book Boss Life: Surviving My Own Small Business.
In my last post I told the story of a very picky customer, whom I provided with some reason for complaint. Today’s story is one-sided: my client damaged their own table, and I ended up fixing it (on my dime) even though I was not at fault. The things you do for karma! This is a two-part tale. The first installment tells you what happened, the second is my comment on reader’s reactions, with some additional thoughts on the role of karma in business. In both posts, the reader’s comments are very interesting.
The Customer is Always (Convinced That He’s) Right