We’re continuing our series with guest writer, Paul Downs, author of the forthcoming book Boss Life: Surviving My Own Small Business.
I make a product that nobody purchases under duress. Think about it: are there any critical problems that can only be solved by a custom conference table? Nope. My clients buy because they want to. They can afford my work, and intend to enjoy it when it arrives. And we try very hard to do a good job for them. So it’s a little jarring to run into someone who goes out of their way to find fault with our craftsmanship. On the other hand, we’re making very complex objects, one at a time, using natural materials, and human beings to do the tricky stuff. So perfection is not guaranteed. Here’s a post I wrote about the intersection of an extraordinarily fussy buyer and a very slightly flawed table:
This post generated a lot of comments, which inspired me to write a follow-up: